Provider Services Contact

BCBSIL Connect Team over 1 year ago

Need information about how to contact provider services for questions about member benefits or claims.

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0 Marla Miller over 4 years ago

I am an Illinois licensed clinical psychologist and practice in Illinois. I have a patient who is insured by BCBS Michigan and lives in Chicago. I sent my claim in to BCBS Illinois, as I was instructed to do, but they did not pay the claim. The phone system at BCBSIL will not allow me to speak to a customer advocate and I am not getting paid. I spoke with a customer service rep in Michigan and they said that the claim should definitely be sent to BCBSIL. I spent 2 hours trying to get through this terrible web that BCBS has created. The client has established a nice working relationship with me in the past 5 weeks, and I think it would be harmful to terminate just because BCBS is being unresponsive.
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0 Marla Miller over 4 years ago

I am an Illinois licensed clinical psychologist and practice in Illinois. I have a patient who is insured by BCBS Michigan and lives in Chicago. I sent my claim in to BCBS Illinois, as I was instructed to do, but they did not pay the claim. The phone system at BCBSIL will not allow me to speak to a customer advocate and I am not getting paid. I spoke with a customer service rep in Michigan and they said that the claim should definitely be sent to BCBSIL. I spent 2 hours trying to get through this terrible web that BCBS has created. The client has established a nice working relationship with me in the past 5 weeks, and I think it would be harmful to terminate just because BCBS is being unresponsive.
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+1 Marla Miller over 4 years ago in reply to Marla Miller

Heather, I have not heard any follow-up from you.
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0 BCBSIL Connect Team over 4 years ago in reply to Marla Miller

I do not have a valid email address I can provide you. However if you click on the Private message link to the right of this meesage on the BCBS of Illinois website, you can send us a private message that way. ~ Heather
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0 Marla Miller over 4 years ago in reply to BCBSIL Connect Team

Heather, the email that was sent to my personal email came from a "noreply" email address. If you would kindly provide me with a workable address, I would be able to follow your suggestion to send you a private message.
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0 BCBSIL Connect Team over 4 years ago in reply to Marla Miller

Hi Marla, I'm sorry you've had trouble reaching someone. If you could send us a private message, I can have provider services get in touch with you about this. ~ Heather
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