Provider Services Contact

Why is it that as a provider it is nearly impossible to get a hold of a real person on your provider line? Also why are we as providers being directed to avality to see benefit- but 90% of the time it only shows OON benefits? As a company why made 10.8 billion dollars last year and gave bonuses your executives are unable to spend a little bit of that money to improve these very simple things. UHC has a far better provider line than you. I am able to get a hold of a real person within minutes. I have now be on hold for 30 minutes

Why is it that as a provider it is nearly impossible to get a hold of a real person on your provider line? Also why are we as providers being directed to avality to see benefit- but 90% of the time it only shows OON benefits? As a company why made 10.8 billion dollars last year and gave bonuses your executives are unable to spend a little bit of that money to improve these very simple things. UHC has a far better provider line than you. I am able to get a hold of a real person within minutes. I have now be on hold for 30 minutes

I will pass this feedback along. ~ KW

Here is my response to you saying you can have someone from provider services contact me:

I believe the appropriate response to my question should be: Yes our provider lines are not the greatest- I will speak to corporate to share your concerns and hopefully improve these issues in the near future.

If you think about it, I shouldn't have to reach out and complain every time I'm on hold for 30+ minutes to have you reach out to say we can have someone call you. 

Hello, We have responded to your private message. ~ KW

Wow- just got through to a real person- but they said the have to call the help desk because her accumulation system isn't working. What a literal joke of a system.