Provider Services Contact

I have been trying for hours to talk to an actual person on the phone concerning a rejected claim. For some reason, we never received a claim number for the rejected claim. This makes it impossible for me to get through to anyone. Your customer service is terrible when providers can't even have simple questions answered in a timely matter. IMAGINE HOW MANY MORE PEOPLE WE COULD BE HELPING IF WE WEREN'T STUCK ON THE PHONE! It is a disgrace the way you treat people. How can a provider to a real person on the phone to ask simple questions?

I have been trying for hours to talk to an actual person on the phone concerning a rejected claim. For some reason, we never received a claim number for the rejected claim. This makes it impossible for me to get through to anyone. Your customer service is terrible when providers can't even have simple questions answered in a timely matter. IMAGINE HOW MANY MORE PEOPLE WE COULD BE HELPING IF WE WEREN'T STUCK ON THE PHONE! It is a disgrace the way you treat people. How can a provider to a real person on the phone to ask simple questions?

My secret tip is to call the provider line (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!

So there is no phone number for health care providers to call to speak directly to agents? I've tried all the numbers. 

Hello, I'm sorry you've had so much trouble reaching someone by phone. If you could send us a private message, I can have provider services give you a call. Please be aware, however, that because it is late in the day, it would be Monday before they are able to call. ~ Heather