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Need information about how to contact provider services for questions about member benefits or claims.
Contact Information --https://www.bcbsil.com/provider/contact-us
This is not helpful. Availity shows your member does not have coverage for specific services, the IVR states they do but will not provide limits, etc. There has to be a way to speak with a representative once you have exhausted all the IVR has to offer. I have sent a private message and a customer service email. I need assistance for your member.