Provider Services Contact

Hello, We have responded to your private message. ~ Kayla

I am a provider contracted with Blue Cross Blue Shield. I would like to access my contract so I can view its terms. How do I access my contract?

Hi Kaitlin, I'm responding to you on your private message. ~ Heather

How do I reach a provider customer service representative? I have an escalated patient issue and have been attempting to speak to someone for the past 2 days via 800-972-8088. The prompt states that the service center is experiencing higher than usual call volumes. I continue through the prompts and when I get to claims, it states "transfer to a customer service representative at this time is not an option- you may hang up.." How can I resolve this issue if I cannot speak to someone.. any tips?

Hello, If you'd like to send us a private message we can ask our provider services team to call you to discuss how you can reach them. ~ Kayla

I'm calling the number that is listed on the BCBS Illinois website as provider customer service and it's just giving me a bunch of pre-recorded advertisements. What's up with that? Do you guys actually have a customer service line that we can call or do I need to PM y'all again to get someone to call me?

Hi Meverett, If you'd like to send us a private message I can ask our provider services team to help you. ~ Kayla

Why would you do this? No one can get claim status through Availity on a regular basis and you make it impossible to contact someone who can help.

Hi Trevor, You can find information about your plan by logging into Blue Access for Members on the front page of our website. If you need any assistance with logging in, or have additional questions about your policy, please send us a private message. ~ Heather

how do I find out what my deductible is, an my coverages?