Provider Services Contact

The title says it all...

I need to be able to speak to a rep not an automated voice system. I have questions about a members claims, and I can never get a hold of a live person.

This is quite frankly embarrassing for BCBS. I need this to be able to work efficiently 

Hello, If you'd like to send us a private message we can ask our provider services team to call you directly to help. ~ Kayla

I am an Intake Coordinator with a specialty pharmacy in Arizona. My Availity sign on does not have BCBS of IL as an Insurance I can verify. Me and my team dread calling in to verify a patients BCBS of IL policy. Just yesterday one of my cow-workers called in 3 times was on hold for 30 plus minutes only to be hung up on. Today I had to call the prior authorizations department to be transferred to provider services. I was on hold for 30 minutes and the call was disconnected. Are your reps just picking up after long wait times and hanging up on providers? This is a horrible business practice if so and delays patient's care.   I tried the secret tip from above. So far it's been 15 minutes on hold.

Hello, If you could send us a private message, I can have someone give you a call. ~ Heather

This is so frustrating.  I cannot get ahold of a human being. Wasting hours of time that I don't have to waste. 

This is the information we provided in the private message - You can contact our provider relations team at 217-862-5410 or ProviderRelations@bcbsil.com and they will be able to help you with this. 

it says "0 unread messages?"

It says I have "0 unread messages?"

In the top right-hand corner of this page there should be a little text bubble that you can click to get back to the message you sent us earlier. ~ Kayla

Where do I access private messages?