Provider Services Contact

BCBSIL Connect Team 8 months ago

Need information about how to contact provider services for questions about member benefits or claims.

Parents

0 joanbilas over 8 years ago

How can a provider get a hold of a BCBSIL rep when they have a question regarding the eob? - Joan
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 BCBSIL Connect Team over 8 years ago in reply to joanbilas

Hi Joan. You can call (800) 972-8088 for information on an EOB. - Renee
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 BCBSIL Connect Team over 2 years ago in reply to Meverett

Hi Meverett, If you'd like to send us a private message I can ask our provider services team to help you. ~ Kayla
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 Meverett over 2 years ago in reply to BCBSIL Connect Team

Why would you do this? No one can get claim status through Availity on a regular basis and you make it impossible to contact someone who can help.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 BCBSIL Connect Team over 8 years ago in reply to joanbilas

Hi Joan, You are correct that this number no longer includes an option to inquire about claims. I do apologize for the confusion. If you would like to send us a private message with your phone number and the name of a person we can speak with we can have someone in our provider services area give you a call to discuss your EOB. ~ Kayla
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 joanbilas over 8 years ago in reply to BCBSIL Connect Team

Renee... this is the # I have been calling for years but it no longer allows me to check on claim status. The only options now are "claims adjustment" or "mailing address" . Months prior to this, the recording was warning that claim status would only be available via Availity. Availity is wonderful for checking claim status, but sometimes you still need to speak to a rep. Am I missing something here?
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Reply

0 joanbilas over 8 years ago in reply to BCBSIL Connect Team

Renee... this is the # I have been calling for years but it no longer allows me to check on claim status. The only options now are "claims adjustment" or "mailing address" . Months prior to this, the recording was warning that claim status would only be available via Availity. Availity is wonderful for checking claim status, but sometimes you still need to speak to a rep. Am I missing something here?
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Children

0 BCBSIL Connect Team over 2 years ago in reply to Meverett

Hi Meverett, If you'd like to send us a private message I can ask our provider services team to help you. ~ Kayla
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 Meverett over 2 years ago in reply to BCBSIL Connect Team

Why would you do this? No one can get claim status through Availity on a regular basis and you make it impossible to contact someone who can help.
Cancel
Up 0 Down

Reply

Verify Answer

Cancel
0 BCBSIL Connect Team over 8 years ago in reply to joanbilas

Hi Joan, You are correct that this number no longer includes an option to inquire about claims. I do apologize for the confusion. If you would like to send us a private message with your phone number and the name of a person we can speak with we can have someone in our provider services area give you a call to discuss your EOB. ~ Kayla
Cancel
Up 0 Down

Reply

Verify Answer

Cancel

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.

File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe^® Reader^® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.

FAQs

Provider Services Contact