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Because they honestly don’t care about the patients needs. They only care about the outdated Schnur sliding scale that they use to determine whether or not they’ll cover it. I literally had a letter from my gynecologist and physical therapist to support my claim, along with my appeal letter, and they still denied me. They sent me back a letter that basically said “policy this and policy that.” It was a complete waste of paper on their end. I’m not even convinced real people review the doctors letters or appeal letters. It literally was like I took the time out to write that letter, my healthcare professionals took time to write those letters, and they didn’t even bother to read them. BCBSIL does not care about our health. They do the bare minimum.
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