Provider Services Contact

You can learn how to obtain this information on our website - https://www.bcbsil.com/provider/claims/claims-eligibility/eligibility-benefits ~ KW

how can I get through. I tried doing the incorrect birthdate, but it doesn't seems to work now. Any advise?

Hello, We are experiencing a high volume of calls due to the start of the new year. Please continue to follow the normal process to obtain benefit information. ~ KW

Hi, I am from provider's office working on verifying benefit but IVR won't route me to live representative. Please help. Thank you. 

Hello, You will need to reach out to provider relations about this. You can reach them at ProviderRelations@bcbsil.com. ~ HC

Good afternoon and happy new year! I am in need of clarifying some issues with a recent credentialing and the effective date. Our Network Consultants have been largely unresponsive since September. Can you PM me so we can get a few items cleared up? We have patients waiting to be seen and can't provide services if BCBSIL can't help us get this cleared up. Thank you!

Every time I ask if I can speak to a supervisor I either get hung up on or put back into the queue. And they outsource to the Dominican where I can barelt understand them.

Thank you

Hi Erin, I'm responding to you on your private message. ~ HC

Hello, I am a Michigan Provider for BCBS Behavioral Health. I have a client who lives in Michigan and her insurance is through BCBS IL. BCBS is taking back money for 21 sessions with this client from January 2024 through May 2025. I am unable to find out the reason why this is happening as I have been able to confirm client's continued health insurance during this time. I am able to talk to the claims department through BCBS of Michigan and they have said that I need to be in contact with BCBS IL claims department as the Michigan department cannot see on their end the reason for this clawback. I have been trying to get through to BCBS IL via the provider support number, but I cannot get through. My claim number does not match the format for claim number being asked of me. I have a 17 digit number that is the "payer claim number" and the automated system will not accept it. It keeps asking for a letter at the end. I cannot figure out how to get through to discuss the reason for this clawback. Any other avenue I have tried will not let me get through either. I am looking for help to reach a representative so I can understand the reason for the clawback on this particular client. 

I am just returning form maternity leave after 5 months without pay and am currently not getting paid due to this issue. Therefore this is a time sensitive matter.