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Is the Libre Glucose Monitor a durable medical device? Do I have to obtain sensors from my prescription drug program?
Hello, I'm sorry to hear that you've been dealing with this. If you could send us a private message, I'd like to have our team look into this for you. ~ Heather
BCBSIL contracts with Carecentrix for their DME supplies. Carecentrix number is 1-877-561-9910. my problem is that carecentrix said I was approved through my BCBSIL insurance. set everything up and shipped out my supplies. Now 3 months later BCBSIL is saying they are denying the claim to pay for them because they are experimental...WHAT!! Are you kidding me! I'm a type 2 actually I have MODY 3 and on glipizide. I need (depend) on these senors to manage my diabetes which goes low a lot. Now I can't even get more Libre sensors because the first set of supplies haven't been paid for!! BCBSIL you are hindering my health care that I'm entitled to!!
I was getting my freestyle senors from Walgreens & paying $75 every month & couldn't figure out my BCBS isn't covering them. I called BCBS and was told that they are covered under DME and gave me their DME provider which is Carecentrix who BCBS contracts through. Now they're covered through them.
Hello, I understand your frustration. I'm responding to you on your private message. ~ Heather
Hi. Did you ever figure this out? I am going through this very time consuming, frustrating issue right now as well. It seems that nobody I call at BXBS can tell me where in the heck to go buy this. I too after calling for a week and getting the run around, was given a list of their approved suppliers and each one I called acted like the were irritated. One had a message that said "I repeat, we do not sell diabetic supplies" Every single one did not sell this freestyle Libre. BXBS by now should know how this can be resolved and should have a definite answer for people that are trying to take control of their health. This is horrible customer service.
If you would like to send us a private message I can have someone check on your benefits and which providers would be able to provide your diabetic supplies. ~ Heather