I found out today that copays do not go against the deductible, but rather against my out-of-pocket maximums. (I had a previous plan where copays did go against the deductible AND out-of-pocket maximum)
Can I get a complete list of what DOES go against the deductible?
While we're at it, can I get a list of costs that only go against the out-of-pocket maximum?
And a list of things that would be applied to both?
Hello, Unfortunately we aren't able to supply a complete list of what applies to deductible or out of pocket maximums as this would be too extensive. However, if you have questions on specific benefits, please send us a private message and we can look into that for you. ~ Heather
Thanks for your reply! It’s fine if the list is “too extensive,” may I have it anyway?
We do not have a list that we could provide. You would need to ask about specific services. ~ Heather
How do we as covered members know how much and what payments have been counted in the deductible?
Hi Patrick, If you could send us a private message, we can check on that for you. ~ Heather
OK - I just found the box to do that and did it.
But no reply....
Hi Patrick, We have responded to your private message. If you need to speak with someone immediately please contact customer service at the number on your ID card as we cannot guarantee an immediate response through this site. ~ Kayla
Kayla, Thanks. I finally noticed how to get the Private Message replies (looking up at the top of the window, right side and a little red button is there to click on. I had not seen that before. This site is new to me. I was looking for the messages to all be scrolled in the message box that stayed open - but that was NOT how this system seems to work.
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