Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.
Hi Bryan, I'm responding to you on your private message. ~ Heather
I have yet to hear from anyone and this was 5 days ago. This is, excuse my language, Bullshit.
And all I got was an email on how to use the IVR. I am not dumb, first of all, I know how to interact with IVR. I have a specific question that I need to ACTUALLY TALK TO A PERSON about. Why is this so hard? Why can't I actually talk to a freaking human being. I have one question. This is crazy man, I have never had such an issue reaching a real person
100% Agree. Keep being told that speaking with a representative is not a "valid option." And have gotten hung up on several times. Just spent 30 minutes trying to reach a person with no success. HORRIBLE.
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