Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.

Bryan over 4 years ago

Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.

Parents

0 Bryan over 4 years ago

And all I got was an email on how to use the IVR. I am not dumb, first of all, I know how to interact with IVR. I have a specific question that I need to ACTUALLY TALK TO A PERSON about. Why is this so hard? Why can't I actually talk to a freaking human being. I have one question. This is crazy man, I have never had such an issue reaching a real person
Cancel
Vote Up +1 Vote Down

Sign in to reply

Verify Answer

Cancel
0 andrew over 4 years ago in reply to Bryan

100% Agree. Keep being told that speaking with a representative is not a "valid option." And have gotten hung up on several times. Just spent 30 minutes trying to reach a person with no success. HORRIBLE.
Cancel
Vote Up +1 Vote Down

Sign in to reply

Verify Answer

Cancel
0 BCBSIL Connect Team over 3 years ago in reply to FlatochaOSO

Hello, I've responded to you on your private message. ~ Heather
Cancel
Vote Up -1 Vote Down

Sign in to reply

Verify Answer

Cancel
0 FlatochaOSO over 3 years ago in reply to andrew

I am also having this issue, have you gotten any response yet?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 FlatochaOSO over 3 years ago in reply to andrew

I am also having this issue, have you gotten any response yet?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

0 BCBSIL Connect Team over 3 years ago in reply to FlatochaOSO

Hello, I've responded to you on your private message. ~ Heather
Cancel
Vote Up -1 Vote Down

Sign in to reply

Verify Answer

Cancel

Related

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

© Copyright 2024 Health Care Service Corporation. All Rights Reserved.

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.

File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe^® Reader^® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.

Powered by Telligent