Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.

Bryan over 4 years ago

Why can providers not reach an actual person? This is the best way to communicate benefits and claim status and its just not available. This is irritating.

Parents

0 Bryan over 4 years ago

And all I got was an email on how to use the IVR. I am not dumb, first of all, I know how to interact with IVR. I have a specific question that I need to ACTUALLY TALK TO A PERSON about. Why is this so hard? Why can't I actually talk to a freaking human being. I have one question. This is crazy man, I have never had such an issue reaching a real person
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0 andrew over 4 years ago in reply to Bryan

100% Agree. Keep being told that speaking with a representative is not a "valid option." And have gotten hung up on several times. Just spent 30 minutes trying to reach a person with no success. HORRIBLE.
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0 andrew over 4 years ago in reply to Bryan

100% Agree. Keep being told that speaking with a representative is not a "valid option." And have gotten hung up on several times. Just spent 30 minutes trying to reach a person with no success. HORRIBLE.
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Children

0 BCBSIL Connect Team over 3 years ago in reply to FlatochaOSO

Hello, I've responded to you on your private message. ~ Heather
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0 FlatochaOSO over 3 years ago in reply to andrew

I am also having this issue, have you gotten any response yet?
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