I am an Illinois licensed clinical psychologist and practice in Illinois. I have a patient who is insured by BCBS Michigan and lives in Chicago. I sent my claim in to BCBS Illinois, as I was instructed to do, but they did not pay the claim. The phone system at BCBSIL will not allow me to speak to a customer advocate and I am not getting paid. I spoke with a customer service rep in Michigan and they said that the claim should definitely be sent to BCBSIL. I spent 2 hours trying to get through this terrible web that BCBS has created. The client has established a nice working relationship with me in the past 5 weeks, and I think it would be harmful to terminate just because BCBS is being unresponsive.
Heather, I have not heard any follow-up from you.
Hi Marla, I'm sorry you've had trouble reaching someone. If you could send us a private message, I can have provider services get in touch with you about this. ~ Heather
Heather, the email that was sent to my personal email came from a "noreply" email address. If you would kindly provide me with a workable address, I would be able to follow your suggestion to send you a private message.
I do not have a valid email address I can provide you. However if you click on the Private message link to the right of this meesage on the BCBS of Illinois website, you can send us a private message that way. ~ Heather
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association© Copyright 2020 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com.