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I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do.
I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"
So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.
You can send a private message by clicking on the blue Private Message box to the right of this message. ~ HC
Hello - I received an email in which you requested that I send you a private message so that you can assist me. I am unsure how to do this, so I am typing my request here. Please provide information how to send you a private message. Thanks!
Hello, Please send a private message and we can assist you with this. ~ HC
Hello - I am needing to talk to a representative again, as I have a new concern with the same plan and continue to not be able to reach a person. Can you please contact me again for this issue. Thanks!
Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ HC
Can the Connect Team send me whatever information they're sending everyone else as well? I'm having similar issues and need to talk to a person.
I received a private message requesting my contact information and I emailed back with both my email address and phone number. Other than an email stating that my information would be passed on, I received no response after seven hours of waiting.
Hello, I'm responding to you on your private message. ~ HC
I am having the same problem. I've spent an hour now going through every menu option and wasting time. Has anyone figured out a way around this. I am about ready to stop accepting BCBS in my practice.
I also cannot reach a representative. I must speak to someone regarding a change in payment for a member's claims, but cannot receive information without an actual human. Can you please contact me with your private message like the others on this page?
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