I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do.
I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"
So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.
Hi Scott, I wanted to let you know we've responded to your private message. ~ Kayla
Hello, I am a health care worker sitting in a hospital who has been trying to reach BCBS customer service for 40 minutes. I am told each time that a customer advocate is not allowed. Please advise, this is extremely embarrassing.
Hello, I'm responding to you on your private message. ~ Heather
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