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I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do.
I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"
So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.
Hello, If you'd like to send us a private message we can ask our provider services team to call you directly to help. ~ Kayla
I am an Intake Coordinator with a specialty pharmacy in Arizona. My Availity sign on does not have BCBS of IL as an Insurance I can verify. Me and my team dread calling in to verify a patients BCBS of IL policy. Just yesterday one of my cow-workers called in 3 times was on hold for 30 plus minutes only to be hung up on. Today I had to call the prior authorizations department to be transferred to provider services. I was on hold for 30 minutes and the call was disconnected. Are your reps just picking up after long wait times and hanging up on providers? This is a horrible business practice if so and delays patient's care. I tried the secret tip from above. So far it's been 15 minutes on hold.
My secret tip is to call the provider line (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!
Hello, I'm responding to you on your private message. ~ Heather
Hello, I am a health care worker sitting in a hospital who has been trying to reach BCBS customer service for 40 minutes. I am told each time that a customer advocate is not allowed. Please advise, this is extremely embarrassing.
Hi Scott, I wanted to let you know we've responded to your private message. ~ Kayla
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