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Need information about how to contact provider services for questions about member benefits or claims.
Hi
I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do.
I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"
So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.
Can the Connect Team send me whatever information they're sending everyone else as well? I'm having similar issues and need to talk to a person.
Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ HC