Blue Cross and Blue Shield of Illinois

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Assistance speaking with someone at BCBS of Illinois!

I have been trying to contact customer service at BCBSIL and the automated phone system does not work.  I am calling from a provider office and need to speak with someone.  We have multiple patients with your plan and I am unable to speak with someone regarding prior authorizations, benefits, etc.  How can I speak to a human being?

ErinC79

• Jan 22, 2015 9:17 AM
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5 Replies

• BCBSIL Connect Team

  

  • Jan 22, 2015 11:48 AM

  Hi- So sorry you've been having issues. I did some checking and we haven't had any reported outages with the phone lines. I'm not sure why you're experiencing this issue. If you could private message us with your contact information, I can have our provider area reach out to you directly. --Tonya

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• ErinC79

  

  • Jan 22, 2015 1:03 PM

  In reply to BCBSIL Connect Team:

  [deleted]

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• BCBSIL Connect Team

  

  • Jan 22, 2015 4:19 PM

  In reply to ErinC79:

  Hi - I've passed this on to our provider area and asked them to reach out to you to get you some help. ~ Kayla

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• mueller102

  

  • Jun 6, 2019 9:18 PM

  In reply to BCBSIL Connect Team:

  how do I send a private message?

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• BCBSIL Connect Team

  

  • Jun 6, 2019 9:22 PM

  In reply to mueller102:

  Hello, You sent us a private message earlier and I've responded to you there. ~ Heather

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