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I have been trying to contact customer service at BCBSIL and the automated phone system does not work. I am calling from a provider office and need to speak with someone. We have multiple patients with your plan and I am unable to speak with someone regarding prior authorizations, benefits, etc. How can I speak to a human being?
Hi Irene, To speak to a Customer Advocate regarding a claim please call 800-972-8088 and have the 13-digit claim number ready to enter. See the IVR Claims Caller Guide for detailed instructions here -
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