Provider Services Contact

I have been trying to contact customer service at BCBSIL and the automated phone system does not work.  I am calling from a provider office and need to speak with someone.  We have multiple patients with your plan and I am unable to speak with someone regarding prior authorizations, benefits, etc.  How can I speak to a human being?

Is everyone still having problems with BCBS of IL to actually get a real person at 800-972-8088? I have multiple patients and can not get anyone. I call my local and they just transfer me back to the 800-972-8088 number. I enter everything its prompting me to do and still nothing. I've had to tell my patient just this and that they'll need to contact them and do a three way with me, obviously they are not happy with this. Any Help would help. 

I am a bcbs provider, I just added a new practice. Now my NPI number isn’t recognized by bcbsIL. Who do I talk to?

800-972-8088 is impossible to speak to a human.

I can never get through bcbs of ill to talk to someone for an out of state recepient and services rendered in ILLonois.  Claim was billed to the local BCBS of ILL.  It is imperative for me to have a good contact phone number for claim status.  This run around is causing us to lose a lot of money due to supposedly past dead line. Theyre has to be a solution.