Provider Services Contact

Need information about how to contact provider services for questions about member benefits or claims.

  • I have been trying to contact customer service at BCBSIL and the automated phone system does not work.  I am calling from a provider office and need to speak with someone.  We have multiple patients with your plan and I am unable to speak with someone regarding prior authorizations, benefits, etc.  How can I speak to a human being?

  • Hi- So sorry you've been having issues. I did some checking and we haven't had any reported outages with the phone lines. I'm not sure why you're experiencing this issue. If you could private message us with your contact information, I can have our provider area reach out to you directly. --Tonya
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