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Need information about how to contact provider services for questions about member benefits or claims.
I have been trying to contact customer service at BCBSIL and the automated phone system does not work. I am calling from a provider office and need to speak with someone. We have multiple patients with your plan and I am unable to speak with someone regarding prior authorizations, benefits, etc. How can I speak to a human being?
I did not receive any private message yesterday so thank you very much for providing me with the contact information of someone who can assist me with my question.
I did not receive the response you are saying you sent on 9/21. Can you please resend it? Please let me know if you need my email or phone number again.
Your recent response ended up in my email, but my initial 'private message' did not. In other words, if i wait 10 whole business days, I won't know if you actually received it. Can you tell me if you received my question from 9/21/23?
Also, 10 business days is an incredibly long time for a provider to be able to talk to a representative from the insurance company. Can you please offer other suggestions?
I sent a private message 29 hours ago and have not received an email or call (I left both types of contact info). Is there another way to reach a BCBS representative that assists providers? Humans remain unreachable using the phone number, but this method had worked for me in the past. Please let me know if there's a new way to get in touch with a representative for providers if private messages are no longer an option.
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