HOW DO HEALTHCARE PROVIDER TALK TO A REAL PERSON TO ANSWER SIMPLE QUESTIONS ABOUT A REJECTED CLAIM?

I have been trying for hours to talk to an actual person on the phone concerning a rejected claim. For some reason, we never received a claim number for the rejected claim. This makes it impossible for me to get through to anyone. Your customer service is terrible when providers can't even have simple questions answered in a timely matter. IMAGINE HOW MANY MORE PEOPLE WE COULD BE HELPING IF WE WEREN'T STUCK ON THE PHONE! It is a disgrace the way you treat people. How can a provider to a real person on the phone to ask simple questions?

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