Does BCBS of Illinois have HUMAN REPRESENTATIVES?????

I am wondering why absolutely NONE of the provider phone numbers will allow a providers office to speak with a HUMAN REPRESENTATIVE. Availity is not giving a clear explanation of benefits and neither are the AUTOMATED BCBS of Illinois provider phone lines. This is extremely frustrating and and huge waste of our staffs time.

0 Sharlee over 3 years ago

My secret tip is to put the patient's DOB in incorrectly three times. After the third time, the automated system will transfer you to a live representative.
0 Forlifetherapy over 3 years ago

I was just able to speak to a human representative at 1-888-986-7682. Write that number down somewhere!
- 0 Ashley Sims over 3 years ago in reply to Forlifetherapy
  
  doesn't work, to a dental implant place
- 0 Crystal712 over 3 years ago in reply to Forlifetherapy
  
  THANK YOU SO MUCH!!!!!!
0 Forlifetherapy over 3 years ago

FYI - BCBS of IL will send you a private message telling you that their provider services will call you back but they wont. Then when you private message again, they will lie and say that they called a specific date and talked to you about a generic reason.
0 AraCan over 3 years ago

I see the private message button. Thank you.
- 0 BCBSIL Connect Team over 3 years ago in reply to AraCan
  
  Thank you AraCan for reaching out. We will await your private message. -
- 0 Crystal712 over 3 years ago in reply to AraCan
  
  I have the SAME question!! This is ridiculous I have an issue on 2 patients and just keep being told I cant speak to someone!!!
  - 0 BCBSIL Connect Team over 3 years ago in reply to Crystal712
    
    There is a button on the right hand side of the page here that you can click to send a private message. ~ Kayla
  - 0 Crystal712 over 3 years ago in reply to BCBSIL Connect Team
    
    And how do we do that?
  - 0 BCBSIL Connect Team over 3 years ago in reply to Crystal712
    
    Hi Crystal, If you'd like to send us a private message we can have someone from provider services call you to help. ~ Kayla

FAQs

Does BCBS of Illinois have HUMAN REPRESENTATIVES?????