Get answers to frequently asked questions.
Log in to our community to ask questions, rate articles, comment and more.
I am wondering why absolutely NONE of the provider phone numbers will allow a providers office to speak with a HUMAN REPRESENTATIVE. Availity is not giving a clear explanation of benefits and neither are the AUTOMATED BCBS of Illinois provider phone lines. This is extremely frustrating and and huge waste of our staffs time.
My secret tip is to put the patient's DOB in incorrectly three times. After the third time, the automated system will transfer you to a live representative.
I see the private message button. Thank you.
There is a button on the right hand side of the page here that you can click to send a private message. ~ Kayla
And how do we do that?
Hi Crystal, If you'd like to send us a private message we can have someone from provider services call you to help. ~ Kayla
I have the SAME question!! This is ridiculous I have an issue on 2 patients and just keep being told I cant speak to someone!!!
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2022 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.
Powered by Telligent