I need to speak with a provider network consultant!

Hi, I have been trying so hard to find a way to talk to a BCBS representative about credentialing and processing claims when it comes to telehealth work which involves more than 1 state. I need to talk to someone who has these answers as BCBS has been sending me all over the place and I have been unable to reach anyone through 217-862-5410 number. Is there a way to schedule a time to talk to someone as I don't want to risk a representative calling me during work hours and having to go through the same long process of leaving a voicemail and then to hope that I can pick up when someone finally gets to my voicemail. Please, assist,
 
Jasmina 

Hi Jasmina, Unfortunately we do not have a way to schedule a phone call. You will need to leave a message at that phone number and they will return you call. It can take up to 10 business days for a return phone call, however if they aren't able to reach you, they will leave a voicemail with their call back information. You can also reach out to Provider Relations by email at ProviderRelations@bcbsil.com for credentialing issues as well. ~ HC

Hi Jasmina, Unfortunately we do not have a way to schedule a phone call. You will need to leave a message at that phone number and they will return you call. It can take up to 10 business days for a return phone call, however if they aren't able to reach you, they will leave a voicemail with their call back information. You can also reach out to Provider Relations by email at ProviderRelations@bcbsil.com for credentialing issues as well. ~ HC