Answers to questionswe get asked the most.
Log in to our community to ask questions, rate articles, comment and more.
I am a provider with claims that are in process for more than 60 days. I have tried calling to speak with a rep on 3 different occasions, but have to hang up after 30-45 minutes and I am never able to speak with someone. How can I get an update on what the issue is with these claims and how long can claims sit "in process" before a claim is paid or rejected.
Hello, I believe we just spoke on Facebook. If not please send us a private message and I can have someone assist you. ~ Kayla
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2022 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.
Powered by Telligent