This article is intended for HMO members enrolled in an employer health insurance plan.

Health care providers often see patients who have one or more medical conditions that would be considered complex.

These may include diabetes with heart disease, for example, but may also include chronic pain, medicine intolerance and cognitive problems.

If one or more conditions or diagnoses happen to you or a family member, ask for Complex Case Management (CCM). Extra help to coordinate care, recovery or managing your health issue is part of your HMO plan. There is no added cost to you for this service. You just pay your normal copay amounts.

How We Help

A case manager from your Individual Practice Association (IPA) or medical group arranges your care. Your case manager will:

• Provide information
• Assist with access to care and services
• Coordinate details with more than one doctor
• Schedule multiple services

How to Sign Up

Often, the IPA or medical group will call you if you are having complex health problems. You also can contact your primary care provider, IPA or medical group for help. Just tell them you would like to be considered for CCM.

Originally published 3/6/2020; Reviewed 2022, 2023, 2024