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There are many ways you can get information from Blue Cross and Shield of Illinois (BCBSIL). We offer options to suit a variety of communication preferences.
Visit bcbsil.com for information about all BCBSIL has to offer:
If you don’t find your question in the FAQs, you may find the answer in your online account, BAM. Log in or register to get personalized information based on your health plan and network.
Here are some things you can find in BAM:
You can also get an ID card, sign up for text or email notifications and more.
Need to access your account on the go? Download the BCBSIL mobile app. It’s available for iPhone and Android users. To get the app, text* BCBSILAPP to 33633. Or search for BCBSIL in the App Store or Google Play.
With the BCBSIL app you can:
In our Connect Community, you can talk, share and learn. It’s designed to help you stay up to date on health care topics that are relevant to you, while connecting with others in the community to share advice and information.
If you like videos, check out our YouTube channel for video explanations of many key topics.
You can also post your questions on our Facebook page. If you prefer Twitter, visit our Twitter feed or tweet us @BCBSIL.
Our staff monitors all our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.
Important note: Please do not leave your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.
Our customer service number is on your member ID card. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with numbers listed by plan type.
We look forward to hearing from you!
Originally published 1/8/2015; Revised 2023
Hi! Please send us a private message or call the number on the back of your member id card & we can determine what is covered under your plan. - HeatherA
Is massage therapy covered at all?
Feel free to send us a private msg with your contact info, or with the BCBSIL mobile app, you have quick access to everything you need to know right at your fingertips. The app offers useful features that allow you to:
The BCBSIL mobile app is free and available in English and Spanish. Download it from the Apple App Store or Google Play or text* BCBSILAPP to 33633.
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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