Contact Us with Your Questions

Your health insurance is important. Understanding your health plan is the best way to make sure you get the most benefits from it. So, it’s only natural that you have some questions. We’re always happy to answer your questions and be accessible when you have them.

There are many ways you can get information from Blue Cross and Shield of Illinois (BCBSIL). We offer options to suit a variety of communication preferences.

Our Website

Visit bcbsil.com for information about all BCBSIL has to offer:

• If you’re shopping for insurance, you can visit the Shop Plans section.
• If you’re a member, you can sign up for or log in to Blue Access for Members^SM (BAM^SM), for online access to your account.
• If you have individual and family coverage, you can pay your premiums online directly from our website.
• You can learn more about health insurance, get answers to questions about using your benefits and more.
• Have specific questions? You can find many common questions and answers in the Frequently Asked Questions (FAQ) section. This is always a good place to start.

Blue Access for Members

If you don’t find your question in the FAQs, you may find the answer in your online account, BAM. Log in or register to get personalized information based on your health plan and network.

Here are some things you can find in BAM:

• Detailed information about what’s covered by your plan and what your copays, deductibles and other costs may be.
• An Explanation of Benefits from the last 18 months under Claims.
• A list of doctors, hospitals and other health care providers that are in your health plan’s network.
• Information about costs for many common services.

You can also get an ID card, sign up for text or email notifications and more. 

BCBSIL Mobile App

Need to access your account on the go? Download the BCBSIL mobile app. It’s available for iPhone and Android users. To get the app, text* BCBSILAPP to 33633. Or search for BCBSIL in the App Store or Google Play.

With the BCBSIL app you can:

• Find an in-network doctor, hospital or urgent care facility
• Access your claims, coverage and deductible information
• Access your temporary digital member ID card
• Securely log in with Face ID (iOS only) and Fingerprint ID

Online Communities

In our Connect Community, you can talk, share and learn. It’s designed to help you stay up to date on health care topics that are relevant to you, while connecting with others in the community to share advice and information.

If you like videos, check out our YouTube channel  for video explanations of many key topics.

You can also post your questions on our Facebook page.  If you prefer Twitter, visit our Twitter feed  or tweet us @BCBSIL.

Our staff monitors all our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.

Important note: Please do not leave your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.

Customer Service

Our customer service number is on your member ID card. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with numbers listed by plan type. 

We look forward to hearing from you!

Originally published 1/8/2015; Revised 2023