Sometimes you know it’s time for a change. But what if that change involves finding a new primary care doctor?

Maybe you’ve moved, and it’s a long drive to your current doctor. Perhaps you've had changes in your health or lifestyle. Or you just think it would be better to find someone new. No matter what the reason, you’re ready to act.

Some change is hard, but this one doesn’t have to be. Here’s where to start.

Take the First Step

Your first step is to log in to your member account. You’ll find your coverage details, access resources and tools, and more. You can also learn more about your benefits and access member services.

Once you have logged in to your account, go to Find Care to search for network providers in your area. You can search for a doctor by location, medical specialty and more.

Remember, if you visit a doctor who is not in your network, you may have to pay more for your care. Sometimes, you may have to pay the full cost.

If your health plan is an HMO, there may be special steps for changing doctors. Check your benefits book or call the customer service number on your member ID card if you have questions.

Don’t Wait

Don’t wait until you're sick to find a personal doctor. That might be an internal medicine doctor or one in family practice. For a woman, it might be an OB-GYN. Or you can select a pediatrician for your child.

Remember to visit your primary care doctor for routine care. You may save money by seeing your regular doctor for the flu, minor aches and sprains, and other health issues instead of going to an urgent care clinic or emergency room (ER).

There are times when using a walk-in retail health clinic or urgent care center is a good choice. Make sure you only use the ER when there’s an emergency.

Start Building

Once you’ve picked your new doctor, help your doctor give you the best care by always being open and honest. Asking questions also improves the quality of care you receive. Ask about recommended tests and treatments. Ask questions any time you don’t understand something.

One way to build a relationship with your doctor is to schedule a yearly exam. That’s the time to talk to your doctor about your health, risk factors and family medical history to find out what health screenings you need each year. Getting the right preventive health services, screenings and treatments improves your chances of living a longer, healthier life.

Sources: Are You Up to Date on Your Preventive Care?,  Centers for Disease Control and Prevention, 2025; Patient Rights,  American Medical Association; Choosing a Family Doctor,  Familydoctor.org, 2025; Talking With Your Doctor or Health Care Provider, National Institutes of Health, 2025