There are many ways you can get information from us. We offer options to suit a variety of communication preferences.

Our Website

Visit bcbsil.com for information about all we have to offer:

• If you’re shopping for insurance, you can visit the Shop Plans section.
• If you’re a member, you can sign up for or log in to your member account to access your health plan coverage.
• If you have individual and family coverage, you can pay your premiums online directly from the website.
• You can get login and payment help, get answers to your questions about using your benefits and more in our Help Center.

Your Member Account

If you don’t find an answer to your question in the Help Center, you may find the answer in your online account. Log in or register to get personalized information based on your health plan and network.

Here are some things you can find by logging in to your account:

• Detailed information about what’s covered by your plan and what your copays, deductibles and other costs may be.
• Your claims and Explanation of Benefits from the last 18 months, found under the Claims menu.
• A list of doctors, hospitals and other health care providers that are in your health plan’s network.
• Information about costs for many common services.

You can also download a member ID card, sign up for text or email notifications, and more. 

BCBSIL App

Need to access your account on the go? Our BCBSIL App is free and available in English and Spanish. Download it today.

With the BCBSIL App you can:

• Find an in-network doctor, hospital or urgent care facility
• Access your claims, coverage and deductible information
• Access your digital member ID card. iOS users can download it to your wallet for easy access.
• Securely log in with Face ID (iOS only) and Fingerprint ID

LifeTimes Member Newsletter 

Check out the LifeTimes member newsletter to access a variety of helpful articles. Get information to help you improve your health and wellbeing and prevent or manage chronic conditions. You can also find information about benefits and ways to make the most of your coverage.

Online Communities

Our Connect Community is designed to help you stay up to date on health care and benefits topics that are relevant to you. You can also read FAQs, ask a question or send a private message.

If you like videos, check out our YouTube channel  for video explanations of many key topics.

You can also post your questions on our Facebook page.  Our staff monitors our social media channels during business hours to help answer questions from members. Our staff may ask you to send details in a private message.

Important note: Please do not put your personal information (member number, plan number or contact details) in any of your posts. Our social media pages are public.

Customer Service

Our customer service number is on your member ID card. When online options don’t answer your question, give us a call. There is also a Contact Us page on our website with numbers listed by plan type. 

Communication Preferences

You have several options for updating your contact information and letting us know how you want us to communicate with you. Whether you prefer texts, email or logging in from your computer or phone, we've got you covered.

Here are three ways you can update your preferences and contact info

• Log in to your account.
• Text BCBSILApp to 33633 for a link.*
• Open the BCBSIL App and go to your account settings.

You can also let us know your preferred language.

*Message and data rates may apply. Terms and conditions and privacy policy are available at bcbsil.com/mobile/text-messaging.