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Our skilled nursing facility, The Village at Northrise, received an electronic fund transfer of $3,155.21. There was no EOB with the payment so we can't identify the account/claim it should be posted to. Who can I call for help with identifying the correct patient/member?
TAX ID#: 522088942
Below is the EFT info provided to me:
No, we've never been provided the Member name or date of service covered so the payment could be applied.
Thank you for following up. Any help you can provide is appreciated.
I am just a biller in Texas that helped you out. BCBS of IL did nothing to help you. They could have come on here and did exactly what I did, but they insisted on you sending them a private message instead of just helping you for months. I searched yesterday, trying to find a solution and saw you were having the same problem as I was. Why BCBS of IL can not be more helpful is beyond me??????? But you are welcome. Dealing with these Insurance companies is so tiring!
THANK YOU! I was able to get the EOB. I'm so very grateful for your persistence and excellent customer service!
This is the instructions. Your check number is M22304E18999120. I had to enter my check date one day before the check I was looking up. So for you it is 11/01/2022. But I read it could be a few days before or after so I just started entering in dates until it came up. Let me know if it works!
Yes, I do have Availity
I figured it out. Do you have Availity? I can tell you how to do it via Availity
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