EFT payment for unidentified claim/member

Our skilled nursing facility, The Village at Northrise, received an electronic fund transfer of $3,155.21. There was no EOB with the payment so we can't identify the account/claim it should be posted to. Who can I call for help with identifying the correct patient/member?

NPI: 1194772939

TAX ID#: 522088942

Below is the EFT info provided to me:

TRAN DESC=ACH depositCUST REF=M; TRAN DESC=ACH depositCUST REF=M22304E18999120ORIG CO NAME=BCBS ILLINOISORIG CO ID=5532295400CO ENTRY DESC=HCCLAIMPMTTRACE NO=071000159284673RECEIVER=MA20221031E189991200-1REC ACCT=7528620730REC ID NO=M22304E18999120ORIG CO DD=PAYABLESTD ENTRY CC=CCDTRAN CODE=22CO DESC DATE=SD2010EFF ENTRY DATE=11/01/2022ORIG DFI ID=07100015CHK DIGIT=0REC DFI ID=06500009SETTLEMENT DATE=11/02/2022ADDENDA=TRN*1*M22304E18999120*1731350270*MA20221031E189991200-1194772939\-3155.21

Thank you

Parents

0 EveBourne over 1 year ago

No, we've never been provided the Member name or date of service covered so the payment could be applied.

Thank you for following up. Any help you can provide is appreciated.
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0 mtisdale over 1 year ago in reply to EveBourne

I figured it out. Do you have Availity? I can tell you how to do it via Availity
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0 mtisdale over 1 year ago in reply to EveBourne

I am just a biller in Texas that helped you out. BCBS of IL did nothing to help you. They could have come on here and did exactly what I did, but they insisted on you sending them a private message instead of just helping you for months. I searched yesterday, trying to find a solution and saw you were having the same problem as I was. Why BCBS of IL can not be more helpful is beyond me??????? But you are welcome. Dealing with these Insurance companies is so tiring!
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0 EveBourne over 1 year ago in reply to mtisdale

THANK YOU! I was able to get the EOB. I'm so very grateful for your persistence and excellent customer service!
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0 mtisdale over 1 year ago in reply to mtisdale

https://www.bcbsil.com/pdf/education/tutorials_user_guides/remittance_viewer_tip_sheet.pdf

This is the instructions. Your check number is M22304E18999120. I had to enter my check date one day before the check I was looking up. So for you it is 11/01/2022. But I read it could be a few days before or after so I just started entering in dates until it came up. Let me know if it works!
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0 mtisdale over 1 year ago in reply to mtisdale

https://www.bcbsil.com/pdf/education/tutorials_user_guides/remittance_viewer_tip_sheet.pdf

This is the instructions. Your check number is M22304E18999120. I had to enter my check date one day before the check I was looking up. So for you it is 11/01/2022. But I read it could be a few days before or after so I just started entering in dates until it came up. Let me know if it works!
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Children

0 mtisdale over 1 year ago in reply to EveBourne

I am just a biller in Texas that helped you out. BCBS of IL did nothing to help you. They could have come on here and did exactly what I did, but they insisted on you sending them a private message instead of just helping you for months. I searched yesterday, trying to find a solution and saw you were having the same problem as I was. Why BCBS of IL can not be more helpful is beyond me??????? But you are welcome. Dealing with these Insurance companies is so tiring!
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0 EveBourne over 1 year ago in reply to mtisdale

THANK YOU! I was able to get the EOB. I'm so very grateful for your persistence and excellent customer service!
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EFT payment for unidentified claim/member