EFT payment for unidentified claim/member

I am just a biller in Texas that helped you out.  BCBS of IL did nothing to help you.  They could have come on here and did exactly what I did, but they insisted on you sending them a private message instead of just helping you for months. I searched yesterday, trying to find a solution and saw you were having the same problem as I was.  Why BCBS of IL can not be more helpful is beyond me???????  But you are welcome.  Dealing with these Insurance companies is so tiring! 

THANK YOU! I was able to get the EOB. I'm so very grateful for your persistence and excellent customer service!

https://www.bcbsil.com/pdf/education/tutorials_user_guides/remittance_viewer_tip_sheet.pdf

This is the instructions.  Your check number is M22304E18999120.  I had to enter my check date one day before the check I was looking up.  So for you it is 11/01/2022.  But I read it could be a few days before or after so I just started entering in dates until it came up.  Let me know if it works!

Yes, I do have Availity

I figured it out.  Do you have Availity?  I can tell you how to do it via Availity

No, we've never been provided the Member name or date of service covered so the payment could be applied.

Thank you for following up. Any help you can provide is appreciated. 

Did they ever figure this out for you?

Hello, You can click the box on the right hand side of the page or hover over our username and click the message option to send us a private message. ~ KW

How do I send a private message as requested: Hello, Please send us a private message and I can have someone look into this for you. ~ HC