Get answers to frequently asked questions.
Get answers to frequently asked questions.
Our skilled nursing facility, The Village at Northrise, received an electronic fund transfer of $3,155.21. There was no EOB with the payment so we can't identify the account/claim it should be posted to. Who can I call for help with identifying the correct patient/member?
NPI: 1194772939
TAX ID#: 522088942
Below is the EFT info provided to me:
Hello, Please send us a private message and I can have someone look into this for you. ~ HC
How do I send a private message as requested: Hello, Please send us a private message and I can have someone look into this for you. ~ HC
Hello, You can click the box on the right hand side of the page or hover over our username and click the message option to send us a private message. ~ KW
Did they ever figure this out for you?
No, we've never been provided the Member name or date of service covered so the payment could be applied.
Thank you for following up. Any help you can provide is appreciated.
I figured it out. Do you have Availity? I can tell you how to do it via Availity
Yes, I do have Availity
https://www.bcbsil.com/pdf/education/tutorials_user_guides/remittance_viewer_tip_sheet.pdf
This is the instructions. Your check number is M22304E18999120. I had to enter my check date one day before the check I was looking up. So for you it is 11/01/2022. But I read it could be a few days before or after so I just started entering in dates until it came up. Let me know if it works!
THANK YOU! I was able to get the EOB. I'm so very grateful for your persistence and excellent customer service!
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