Provider Services Contact

Hi

I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do. 

I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"

So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.

I am having the same problem. I've spent an hour now going through every menu option and wasting time. Has anyone figured out a way around this. I am about ready to stop accepting BCBS in my practice. 

Hi Laura, I have responded to you on your other message. ~ HC

I am about to stop accepting BCBS too!!! Haven’t been paid in 2 months. Where you able to get a phone number?

You can send a private message by clicking on the blue Private Message box to the right of this message. ~ HC

Hello - I received an email in which you requested that I send you a private message so that you can assist me.  I am unsure how to do this, so I am typing my request here.  Please provide information how to send you a private message.  Thanks!

Hello, Please send a private message and we can assist you with this. ~ HC

Hello - I am needing to talk to a representative again, as I have a new concern with the same plan and continue to not be able to reach a person.  Can you please contact me again for this issue.  Thanks!

I received a private message requesting my contact information and I emailed back with both my email address and phone number.  Other than an email stating that my information would be passed on, I received no response after seven hours of waiting.  

Hello, I'm responding to you on your private message. ~ HC

Hello, I'm responding to you on your private message. ~ HC

You can send a private message by clicking on the blue Private Message box to the right of this message. ~ HC

Hello - I received an email in which you requested that I send you a private message so that you can assist me.  I am unsure how to do this, so I am typing my request here.  Please provide information how to send you a private message.  Thanks!

Hello, Please send a private message and we can assist you with this. ~ HC

Hello - I am needing to talk to a representative again, as I have a new concern with the same plan and continue to not be able to reach a person.  Can you please contact me again for this issue.  Thanks!