Provider Services Contact

Question

Need information about how to contact provider services for questions about member benefits or claims.

BCBSIL Connect Team · Accepted Answer

Contact Information -- https://www.bcbsil.com/provider/contact-us

Marla Miller · Answer

Heather, I have not heard any follow-up from you.

BCBSIL Connect Team · Answer

Hi Irene, To speak to a Customer Advocate regarding a claim please call 800-972-8088 and have the 13-digit claim number ready to enter. See the IVR Claims Caller Guide for detailed instructions here - 
 https://www.bcbsil.com/pdf/education/tutorials_user_guides/ivr_caller_guide_benefits.pdf ~ Kayla

BCBSIL Connect Team · Answer

Hi Scott, I wanted to let you know we've responded to your private message. ~ Kayla

BCBSIL Connect Team · Answer

Hello, I'm responding to you on your private message. ~ HC

kellyannesmith · Answer

Hello, I am a health care worker sitting in a hospital who has been trying to reach BCBS customer service for 40 minutes. I am told each time that a customer advocate is not allowed. Please advise, this is extremely embarrassing.

Forlifetherapy · Answer

Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on " Eligibility and Benefits - IVR Caller Guide ". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though! 
 www.bcbsil.com/.../eligibility_benefits.html

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Provider Services Contact