Provider Services Contact

Who can I address my email to?

How do I send a private message?

Hello, If you would like to send us a private message, I can have provider services get in touch with you about this. ~ Heather

I am trying to get hold of a rep as well. The automated system is giving me incorrect information about a client's benefits (as we have previously spoke to a live person about two months ago). We are an out of state provider and the child has autism. We submit to our local BC which we are in network with.

Please respond.

As i have been hung up on twice and keep being left on hold and hung up on once the call is picked up.

Thank you

Hello, You will want to speak with our Network Operations team about this. You can reach them at 312-653-6555. Please leave a voicemail and they will return your call within two business days. ~ Heather

Hello. I'm an attorney working with a social worker who is looking to be an in-network provider with BCBS IL. However, this process has taken about 3 months and she has not received any contract from BCBS IL.

Both the provider and I have called around and emailed the various emails provided on the network page. We have not heard back from anyone! Please let me know how I or the provider can talk to a representative live.

Hello, I wanted to let you know we have responded to your private message. ~ Kayla

How can a provider get a hold of someone directly on the phone?  I am not having success using the provider line.

I really need some assistance as soon as possible. 

Hi Scott, I wanted to let you know we've responded to your private message. ~ Kayla

Hi

I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do. 

I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"

So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.