Provider Services Contact

If I have a question on benefits (Lately there has been a glitch saying that deductibles are 100% paid when nothing has been paid) I only get the "Transfer to a customer advocate is not available at this time. The automated system is now telling me that my ID numbers are not correct and can not be found. Why is it impossible to talk to an actual person? 

Hello, If you could send us a private message, I can have someone from provider services help you with this. ~ Heather

Hello, I have several claims that have been mailed to me that are made out to my address but for providers that are not this clinic--I raelly need to speak to someone to get informtion on how to proceed with these.  Thank you 

Hi Maria, I'm sorry you're having trouble reaching someone. If you could send us a private message, I can have someone from provider services give you a call. ~ Heather

How do I as a provider get through to a human.  I have questions on claim status based on what availity is showing and all I get is automated.  Terrible way to operate. BCBS used to be the best, now is the worst in customer service.

Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ Heather

Hello,

I'm trying to contact someone at BCBS of IL as a provider, but the automated system does not let me transfer to a live representative. How can we get in contact with someone at BCBS of IL?

So there is no phone number for health care providers to call to speak directly to agents? I've tried all the numbers. 

Hello, I'm sorry you've had so much trouble reaching someone by phone. If you could send us a private message, I can have provider services give you a call. Please be aware, however, that because it is late in the day, it would be Monday before they are able to call. ~ Heather

I have been trying for hours to talk to an actual person on the phone concerning a rejected claim. For some reason, we never received a claim number for the rejected claim. This makes it impossible for me to get through to anyone. Your customer service is terrible when providers can't even have simple questions answered in a timely matter. IMAGINE HOW MANY MORE PEOPLE WE COULD BE HELPING IF WE WEREN'T STUCK ON THE PHONE! It is a disgrace the way you treat people. How can a provider to a real person on the phone to ask simple questions?