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I am an Illinois licensed clinical psychologist and practice in Illinois. I have a patient who is insured by BCBS Michigan and lives in Chicago. I sent my claim in to BCBS Illinois, as I was instructed to do, but they did not pay the claim. The phone system at BCBSIL will not allow me to speak to a customer advocate and I am not getting paid. I spoke with a customer service rep in Michigan and they said that the claim should definitely be sent to BCBSIL. I spent 2 hours trying to get through this terrible web that BCBS has created. The client has established a nice working relationship with me in the past 5 weeks, and I think it would be harmful to terminate just because BCBS is being unresponsive.
Hi Marla, I'm sorry you've had trouble reaching someone. If you could send us a private message, I can have provider services get in touch with you about this. ~ Heather
Heather, I have not heard any follow-up from you.
I do not have a valid email address I can provide you. However if you click on the Private message link to the right of this meesage on the BCBS of Illinois website, you can send us a private message that way. ~ Heather
Heather, the email that was sent to my personal email came from a "noreply" email address. If you would kindly provide me with a workable address, I would be able to follow your suggestion to send you a private message.