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Need information about how to contact provider services for questions about member benefits or claims.
I am attempting to speak to a HUMAN representative at BCBS of IL due to a multiple questions regarding a patient's enrollment, eligibility, and submission of claims due to an error on BCBS of IL's part. The amount of time spent trying to get ahold of someone is ridiculous. I called 4 different phone numbers before searching Google and finding this forum. I went through the FAQs and the only option is to post a question here and then WAIT until a representative (probably a computer) responds to state that they have responded to your personal question. With the number of questions on this forum regarding this, it is a common inquiry and something the company should have addressed years ago. With the time spent on this, I expect that the representatives have nothing going on and I expect an immediate response.
The phone numbers of 800-972-8088, 855-691-8003, 800-572-3089, and 877-860-2837 are all invalid phone numbers when trying to speak to a representative.
Do you know how many providers are trying to reach a rep????? This is TERRIBLE I have a need for a rep as do the many others on here why would you answer this privately??? This is against my contract and therefore state ins dept needs to be informed
Hello, We have responded to your private message. ~ Kayla
I posted the question here on Tuesday, received your Private Message on Wednesday and have not heard from the Provider Services Team as you promised. How long does it take your team to respond to people?
Hello, I'm responding to you on your private message. ~ Heather