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I am wondering why absolutely NONE of the provider phone numbers will allow a providers office to speak with a HUMAN REPRESENTATIVE. Availity is not giving a clear explanation of benefits and neither are the AUTOMATED BCBS of Illinois provider phone lines. This is extremely frustrating and and huge waste of our staffs time.
My secret tip is to put the patient's DOB in incorrectly three times. After the third time, the automated system will transfer you to a live representative.
I see the private message button. Thank you.
I have the SAME question!! This is ridiculous I have an issue on 2 patients and just keep being told I cant speak to someone!!!
There is a button on the right hand side of the page here that you can click to send a private message. ~ Kayla
And how do we do that?
Hi Crystal, If you'd like to send us a private message we can have someone from provider services call you to help. ~ Kayla
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