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I am wondering why absolutely NONE of the provider phone numbers will allow a providers office to speak with a HUMAN REPRESENTATIVE. Availity is not giving a clear explanation of benefits and neither are the AUTOMATED BCBS of Illinois provider phone lines. This is extremely frustrating and and huge waste of our staffs time.
I see the private message button. Thank you.
I have the SAME question!! This is ridiculous I have an issue on 2 patients and just keep being told I cant speak to someone!!!
There is a button on the right hand side of the page here that you can click to send a private message. ~ Kayla