Questions And Answers - Ask BCBSIL - Connect Community

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

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FAQs

Do You Have One of These Common Questions?

New Cards and login 0

Login issues - "We did not recognize the user name and/or password that was entered. Please try again or select Forgot User Name or Forgot Password to continue." 0

How do I find my ID number no welcome email yet. 0

How do i find my memeber ID number, since I have not received my insurance card via mail? 0

How do I find my ID number, since I have not received my insurance card via mail? 0

I keep getting "can't access your information" message when trying to log in. Tried resetting password and clearing cache and everything too. Is there an issue with the login page? 0

Payment cancellation, refund request, and membership ID lost 0

How do I find my ID number, since I have not received my insurance card via mail? 0

How long does the welcome package take to arrive? I need to setup medication delivery. 0

NEED BCCHP ASSISTANCE!! Rendering provider denials 0

Receiving someone else’s email 0

Where do I get a flu shot in Bloomington-Normal, IL? 0

why is my childs inhaler not covered anymore 0

I am trying to verify that I have coverage for 2026 0

We received an EOB from BCBS IL and the address on the EOB is wrong. Meaning the mailing address is wrong 0

I have not been able to login to my account for at least 2 months. I keep getting the error message “we currently can’t access your information, please try again later”. The app is up to date. My username and password are correct. I see others are having t 0

Id card 0

Wegovy medication 0

Change of address 0

How do I create an account if it’s saying my identification number is incorrect but I typed in exactly what’s on my card? 0