Get News & Updates Directly To Your Inbox
Download the BCBSIL App. Your coverage information in the palm of your hand.
Find A Doctor Or Hospital In Your Network.
An EOB is a notice you get when a health care benefits claim is processed by your health plan. The EOB shows the expenses submitted by the provider and how the claim was processed. In most cases, an EOB will be mailed to you after a claim has been finalized. If you are a Blue Cross and Blue Shield of Illinois (BCBSIL) member and signed up for paperless statements, you'll get an email notice when your EOB is ready for viewing through your Blue Access for MembersSM (BAM) account .
Below is a sample EOB that labels all the sections. Keep in mind, every plan is different and the charges on your EOB are according to your plan’s coverage and the services you received.
Your EOB is an important record of claims for medical services paid from your benefits. You need to carefully check your EOB. You want to be sure that the services you received match the services you were billed for. If something looks wrong, call us using the number on the back of your Member ID card or call your doctor to ask about it. Then, keep your EOBs for future reference — just in case questions come up later about your claim or your bill. (Bonus: if you’ve registered for BAM, we store your EOBs there for 18 months.)
We know it gets a little tricky, so if your have questions about this explanation of your Explanation of Benefits, sign in and let us know in the comments below.
Learn more about your EOB in this video, log into BAM or check out these Health Care Coverage 1-on-1 videos.
Originally published December 2, 2014
I am not seeing the claims tab on BAM. I am trying to find the EOBs for last year.
I have logged into BAM but I am not able to see the claims tab so that I can look at the EOBs for last year
Hello, If you could send us a private message, I can have someone assist you with your BAM account. ~ Heather
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association© Copyright 2020 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com.