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Fraud, Waste and Abuse in the Health Care Industry

BCBSIL Connect Team December 17, 2020

Health care fraud accounts for 3-10% of the trillions spent on health care in the U.S. In fact, fraud, waste and abuse costs the health care industry and consumers $350 billion a year, and that number is rising. Find out how fraud, waste and abuse...
- 1275 Views
How Do I Pay My Premium?

BCBSIL Connect Team December 11, 2020

For continuous coverage, it's important to pay your premium on time. Watch as Joseph learns about his options to pay for his health coverage. Find more Health Care One-to-One videos.
- 1610 Views
How Do I Use My Health Plan ID Card?

BCBSIL Connect Team December 11, 2020

Understanding what your health plan ID card is for is very important. Learn about why you need it, what information it contains and how to get a new one. Find more Health Care One-to-One videos.
- 1335 Views
Understanding Health Plans and Costs

BCBSIL Connect Team December 11, 2020

Deductibles, co-insurance, premiums... do you understand how they all work? Listen in and learn with Joseph as he discusses costs with a customer advocate. Find more Health Care One-to-One videos.
- 1745 Views
What Do I Do If I Have Issues With My Claim?

BCBSIL Connect Team December 11, 2020

Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do. Find more Health Care One-to-One videos.
- 1200 Views
What Is a Health Savings Account and How Is It Used?

BCBSIL Connect Team December 11, 2020

Not one to visit the doctor often? Maybe a Health Savings Account can help. Learn about what an HSA is and how it can be the best option when it comes to your health care. Learn more about Health Savings Account and Flexible Spending Accounts. ...
- 1219 Views
Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

BCBSIL Connect Team December 11, 2020

With all the mail and bills to pay, it may be hard to keep track of paying your premium. But with online payment reminders and auto bill pay, make sure you’re not late again! Sign up for auto bill pay now. Learn convenient way to pay your bill ...
- 1947 Views
What Is a Flexible Spending Account?

BCBSIL Connect Team December 11, 2020

Did you know that you could put money aside just to be used for medical expenses? Using a Flexible Spending Account is pre-taxed and gets set aside right from your paycheck. Learn more about Flexible Spending Accounts . Find more Health Care One...
- 1132 Views
What Questions Should I Ask My Doctor?

BCBSIL Connect Team December 11, 2020

Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
- 1198 Views
How Do I Change My Primary Care Physician (PCP)?

BCBSIL Connect Team December 11, 2020

Are you looking for a new doctor? Changing your primary care physician isn't as hard as you may think. There are easy steps to looking up and finding a doctor or health care professional that best suits your needs. Listen in on what our Blue Cross...
- 8905 Views
What Does “in-network” Mean?

BCBSIL Connect Team December 11, 2020

Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBIL member. Find more Health Care...
- 1860 Views
Do I Need a Referral to See a Specialist?

BCBSIL Connect Team December 11, 2020

Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process. Find more Health Care...
- 1609 Views
Coverage While Traveling

BCBSIL Connect Team December 11, 2020

We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa...
- 1160 Views
Where Can I Go If I Have Questions About My Health Coverage?

BCBSIL Connect Team December 11, 2020

Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video. Find more Health Care One-to-One videos.
- 1855 Views
How Do Prescription Drug Lists Work?

BCBSIL Connect Team December 11, 2020

Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined. Find more Health Care One-to-One videos.
- 2025 Views

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
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