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  • What Questions Should I Ask My Doctor?

    What Questions Should I Ask My Doctor?

    Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
    • 3151 Views
  • What Does “in-network” Mean?

    What Does “in-network” Mean?

    Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBIL member. Find more Health Care...
    • 4929 Views
  • Do I Need a Referral to See a Specialist?

    Do I Need a Referral to See a Specialist?

    Looking to see a specialist aside from your primary care provider like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process. Find more Health Care...
    • 5472 Views
  • Coverage While Traveling

    Coverage While Traveling

    We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa...
    • 4870 Views
  • Where Can I Go If I Have Questions About My Health Coverage?

    Where Can I Go If I Have Questions About My Health Coverage?

    Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised 6/2023
    • 5141 Views
  • How Do Prescription Drug Lists Work?

    How Do Prescription Drug Lists Work?

    Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined. Find more Health Care One-to-One videos. Originally...
    • 4860 Views
  • How Can I Save Money on Prescriptions?

    How Can I Save Money on Prescriptions?

    Although medications can be expensive, there are ways to save some money on them. Be sure to stay up to date with Vanessa, while Robert explains the ins and outs on saving money on prescriptions. Find more Health Care One-to-One videos. Originally...
    • 3521 Views
  • What is Connect?

    What is Connect?

    During girls’ night out, Marissa and her friends discuss their desire to be healthier. As a Customer Advocate, Marissa shows them the Connect blog, a platform that offers articles on health and wellness, fitness and more. Register or log in to comment...
    • 2849 Views
  • How Do I Update my Communication Preferences?

    How Do I Update my Communication Preferences?

    Victor gets communications from Blue Cross and Blue Shield of Illinois that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer...
    • 5976 Views
  • Manage My Condition

    Manage My Condition

    While out on a run, a BCBSIL Customer Advocate Marissa bumps into her good friend and they start discussing her mother’s health. The Customer Advocate shares a bit of insight with her friend, letting her know that there are options for her mother...
    • 3535 Views
  • Go Digital With the BCBSIL App

    Go Digital With the BCBSIL App

    Wish you didn’t get so much paper in the mail? Go digital and download the BCBSIL App now. The BCBSIL App is available for iPhone and Android users. To get the BCBSIL App, text * BCBSILAPP to 33633 or search for BCBSIL in the Apple App Store or Google...
    • 5709 Views
  • Use Member Rewards To Get Money Back

    Use Member Rewards To Get Money Back

    Need to find a specialist? Use Member Rewards and get rewarded up to $500! Learn more about how you could earn cash with Member Rewards. Find more Health Care One-to-One videos. Originally published 12/11/2020; Revised 10/19/2023
    • 3841 Views
  • Spanish Resources

    Spanish Resources

    Marissa’s dad, who is a native Spanish speaker, needs help managing the BCBS public website. As a Customer Advocate, Marissa shows her father how to switch the site to Spanish as well as advise him on how to find Spanish language information. Find...
    • 4476 Views
  • https://connect.bcbsil.com/cfs-file/__key/communityserver-blogs-components-weblogfiles/00-00-00-00-02/plan-better-health.jpg

    There’s No Time Like the Present to Plan for Better Health

    Planning your annual exams now will help make your own health a priority. Time has a way of passing by before we know it. Things you meant to do never seem to get done. That includes taking better care of your health. You can jumpstart that goal...
    • 6047 Views
  • New To Medicare

    New To Medicare

    There are certain times you can sign up for Original Medicare. Since it covers most but not all health care costs, look into a Medicare Supplement Insurance plan or a Medicare Advantage plan to help cover your share of costs.
    • 6147 Views

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