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How Do I Use My Health Plan ID Card?

BCBSIL Connect Team December 11, 2020

Understanding what your health plan ID card is for is very important. Learn about why you need it, what information it contains and how to get a new one. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised...
- 1883 Views
Understanding Health Plans and Costs

BCBSIL Connect Team December 11, 2020

Deductibles, co-insurance, premiums... do you understand how they all work? Listen in and learn with Joseph as he discusses costs with a customer advocate. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised...
- 4132 Views
What Do I Do If I Have Issues With My Claim?

BCBSIL Connect Team December 11, 2020

Think something might be wrong with your health coverage claim? Find out what our customer advocate tells Joseph to do. Find more Health Care One-to-One videos.
- 1637 Views
What Is a Health Savings Account and How Is It Used?

BCBSIL Connect Team December 11, 2020

Not one to visit the doctor often? Maybe a Health Savings Account can help. Learn about what an HSA is and how it can be the best option when it comes to your health care. Learn more about Health Savings Account and Flexible Spending Accounts. ...
- 1649 Views
Never Be Late On Your Payment Again With Online Payments and Auto Bill Pay

BCBSIL Connect Team December 11, 2020

With all the mail and bills to pay, it may be hard to keep track of paying your premium. But with online payment reminders and auto bill pay, make sure you’re not late again! Sign up for auto bill pay now. Learn convenient way to pay your bill ...
- 2767 Views
What Is a Flexible Spending Account?

BCBSIL Connect Team December 11, 2020

Did you know that you could put money aside just to be used for medical expenses? Using a Flexible Spending Account is pre-taxed and gets set aside right from your paycheck. Learn more about Flexible Spending Accounts . Find more Health Care One...
- 1559 Views
What Questions Should I Ask My Doctor?

BCBSIL Connect Team December 11, 2020

Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
- 1563 Views
What Does “in-network” Mean?

BCBSIL Connect Team December 11, 2020

Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBIL member. Find more Health Care...
- 2666 Views
Do I Need a Referral to See a Specialist?

BCBSIL Connect Team December 11, 2020

Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process. Find more Health Care...
- 2561 Views
Coverage While Traveling

BCBSIL Connect Team December 11, 2020

We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa...
- 2327 Views
Where Can I Go If I Have Questions About My Health Coverage?

BCBSIL Connect Team December 11, 2020

Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised 6/2023
- 2421 Views
How Do Prescription Drug Lists Work?

BCBSIL Connect Team December 11, 2020

Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined. Find more Health Care One-to-One videos. Originally...
- 2503 Views
How Can I Save Money on Prescriptions?

BCBSIL Connect Team December 11, 2020

Although medications can be expensive, there are ways to save some money on them. Be sure to stay up to date with Vanessa, while Robert explains the ins and outs on saving money on prescriptions. Find more Health Care One-to-One videos. Originally...
- 1594 Views
What is Connect?

BCBSIL Connect Team December 11, 2020

During girls’ night out, Marissa and her friends discuss their desire to be healthier. As a Customer Advocate, Marissa shows them the Connect blog, a platform that offers articles on health and wellness, fitness and more. Register or log in to comment...
- 1344 Views
How Do I Update my Communication Preferences?

BCBSIL Connect Team December 11, 2020

Victor gets communications from Blue Cross and Blue Shield of Illinois that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer...
- 3010 Views

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