Get answers to frequently asked questions.
Get answers to frequently asked questions.
Need information about how to contact provider services for questions about member benefits or claims.
For anyone wondering if there is a solution, there is none. After private messaging, they referred me to the same customer service phone number and a link Availity with no option to speak with a human.
Good Morning - I know this isn't about member benefits or claims, but, I need to know how to get a check reissued to our clinic. We never received the check and the money was not deposited into our bank account. We received the EFT in Trizetto, our clearing house, but have not received the check and like I said the money wasn't deposited into our bank account.
I have tried calling the Blue Cross numbers available, but I am not able to speak with a person.
Thank you for your help - Deb
Hi Deb, We can ask our provider team to assist you with this if you'd like to send us a private message. ~ KW
I have been trying to reach a provider network consultant. BCBS cancelled my contract as an in-network provider without notification on 05/01/25. I found out when my claims were denied. I have several long-term BCBS clients that want to work with me as an in-network provider. Can you please assist?
Hello ArtfulIntention, You can contact our provider relations team at ProviderRelations@bcbsil.com for assistance with this. ~ KW
I've been trying to connect with A blue cross blue shield of iL agent through the ivr for 3 hours now. It's so hard to bypass the ivr when the system doesn't recognize prefix letters in the member's ID or when I can't fully enter my claim number for adjustments. This has been the hardest IVR to use for me so far. I need a provider's assistance for a claim issue.
Hello, If you could send us a private message we can help you with this. ~ HC
Hi! I am provider who has been trying to connect to a live agent for the past two days. I even tried calling the members number but when i was transferred it just went back to the automated system. Can someone help me connect to a live agent?
Hi Jessica, I'm responding to you on your private message. ~ HC
Hello! I am a speech language pathologist who works for a private clinic. I have my NPI. My client is in need of a speech generating device. My client's mother has confirmed that her insurance plan (BCBS IL) will cover the cost of the speech generating device. I, as the provider, am unsure of how to proceed. Who do I need to contact to submit this to her insurance? I am unable to take care of this through your automated system and in need of a real person to assist me. Thank you!
Hello, I'm responding to you on your private message. ~ HC
Hello, If you could send us a private message, I can have provider services help you with this. ~ HC
Hello,
we are one of the provider form state of Illinoi trying to reach BCBS community health plan since last week, is anything thing going with the insurance as not able to connect to BCBS community, need help contacting the BCBS Community. We are trying to reach @ 877-860-2837, is there any other way we can connect to BCBS community health plan?? Need assistance for the same.
Hello, You can reach them directly by contacting the member services number located on the member's ID card. ~ HC
your provider customer service team is incompetent and disrespectful. Every time i call a provider service rep refuses to escalate the call or provide any adjustments so instead they just release the call/hang up. That is in no way professional or helpful. Train your staff better.
your provider customer service team is incompetent and disrespectful. Every time i call a provider service rep refuses to escalate the call or provide any adjustments so instead they just release the call/hang up. That is in no way professional or helpful. Train your staff better.
Hi
I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do.
I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"
So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.
I have also been trying. I’ve spent over three hours on hold over the last week and still have no answers for this individual. I’m losing money and am embarrassed.
I also cannot reach a representative. I must speak to someone regarding a change in payment for a member's claims, but cannot receive information without an actual human. Can you please contact me with your private message like the others on this page?
Hello, If you could send us a private message, I can have someone give you a call. ~ HC
Can I also please receive a call back? We have been calling every day, spending 3 hours on the phone trying to get someone. We are needing information ASAP in order to help our daily patients.
Hello, I'm sorry to hear this. If you could send us a private message, I can have provider services give you a call. ~ HC
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