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Need information about how to contact provider services for questions about member benefits or claims.
Hello. I'm an attorney working with a social worker who is looking to be an in-network provider with BCBS IL. However, this process has taken about 3 months and she has not received any contract from BCBS IL.
Both the provider and I have called around and emailed the various emails provided on the network page. We have not heard back from anyone! Please let me know how I or the provider can talk to a representative live.
You can send us a private message by clicking on the blue Private Message box to the right of this message. ~ HC
At what address can I email you a private message?
Hello, Unfortunately I do not have access to this information. However, if you could send us a private message, I can have someone from provider services call you about this. ~ HC
I, need my BCBSIL Number. My Tax ID is 831624891 and my NPI is 1982718151 My address is 5500 Carpenter st, Downers Grove IL 60516 and my name is Janell Hart. I am in network. I have tried for 2 hours to reach someone at BCBSIL but cannot find the right extensions, Could someone on the connect team send me my BCBS number please???? My email address is connected to my account in the connect community, Thanks, Dr Hart
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
www.bcbsil.com/.../eligibility_benefits.html
My secret tip to speak to a live rep is to call Provider Services (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!
Who can I address my email to?
How do I send a private message?
Hello, If you would like to send us a private message, I can have provider services get in touch with you about this. ~ Heather
I am trying to get hold of a rep as well. The automated system is giving me incorrect information about a client's benefits (as we have previously spoke to a live person about two months ago). We are an out of state provider and the child has autism. We submit to our local BC which we are in network with.
Please respond.
As i have been hung up on twice and keep being left on hold and hung up on once the call is picked up.
Thank you