Provider Services Contact

I have also been trying. I’ve spent over three hours on hold over the last week and still have no answers for this individual. I’m losing money and am embarrassed. 

Hello, I'm sorry you've had so much trouble getting through on the phone lines. If you would like to send us a private message, I can have someone from provider services give you a call. ~ HC

I'm a heart transplant coordinator three years running now, and I cannot overstate how difficult it is to speak to a human being when calling BCBSIL.  There's no way to easily speak to someone when calling the provider line, any attempts result in a "speaking to a customer service advocate is not allowed." In order to get around this, I've had to call in to the patient line in a three way phone call with my patients to the patient line in order to speak to someone who can get us where we need to go.  Its, frankly, embarrassing. I deal with a number of patients that have special exceptions and needs that the automated line cannot always accommodate, and it is sad that providers need to resort to tricks in order to solve relatively mundane patient problems.  I expect this from some of the shadier small insurance companies, but BCBSIL is a huge company that services a large amount of people.

Please fix your problems with your provider line.  It's not going to deter from making patient claims or deter me from doing my job, it only makes you look bad in the eyes of the patients and provers you service.

I will pass this feedback along. ~ KW

Here is my response to you saying you can have someone from provider services contact me:

I believe the appropriate response to my question should be: Yes our provider lines are not the greatest- I will speak to corporate to share your concerns and hopefully improve these issues in the near future.

If you think about it, I shouldn't have to reach out and complain every time I'm on hold for 30+ minutes to have you reach out to say we can have someone call you. 

Hello, We have responded to your private message. ~ KW

Wow- just got through to a real person- but they said the have to call the help desk because her accumulation system isn't working. What a literal joke of a system. 

Why is it that as a provider it is nearly impossible to get a hold of a real person on your provider line? Also why are we as providers being directed to avality to see benefit- but 90% of the time it only shows OON benefits? As a company why made 10.8 billion dollars last year and gave bonuses your executives are unable to spend a little bit of that money to improve these very simple things. UHC has a far better provider line than you. I am able to get a hold of a real person within minutes. I have now be on hold for 30 minutes

I already did 

Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ Heather